Avi Cohen, founder of A. Cohen Law Firm spoke with USA Today about lawsuits that will likely result from the Southwest Airlines flight that was forced to make an emergency landing after engine failure. One passenger, Jennifer Riordan, died after the engine exploded in midair, blew out a window, and sent shrapnel into the plane.

“There are no apologies that would make the family of Jennifer Riordan whole again, nor will they be able to provide a defense for this gruesome death,” Cohen told USA Today, noting damages to Riordan’s family could total in the tens of millions of dollars.

Southwest also handled the tragedy in an impersonal way, referring to her as our “deceased customer,” Cohen said. “Jennifer Riordan was a mother, a wife, a person. The response sounded more corporate than personal,” he said.

“Southwest passengers could collect millions after deadly ordeal” – USA Today